Refund policy

Return and Exchange Policy

We offer Return and Exchanges on all Readymade products within 14 calendar days. If 14 calendar days have passed since you received your item, we cannot offer you a full refund or exchange, and you will be responsible for all return postal fees. 

Important note: Our Free Shipping options or any subsidised postal fees are considered a gift, and in the event of a return, the full cost of shipping the products will be deducted from the Refund. We do not offer shipping labels for return, the cost of which is entirely the responsibility of the customer with the exception of goods that are faulty/not as described.

Eligibility for Return:

To be eligible for a return, your item must meet the following criteria:
- Unused, unworn, unscented, and unwashed.
- In the original condition and packaging that you received it.

Exempt Items:

Several types of goods are exempt from being returned, including:
- Customade products due to their made-to-order nature.
- Perishable goods such as food.
- Gift Cards.
- Outlet/clearance items that are clearly marked as non-exchangeable or non-returnable.

Partial Refunds:

In certain situations, only partial refunds are granted, such as:
- Manufacturer fault claims with clear signs of use (subject to company discretion).- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned without its original packaging/parts.

Requesting a Refund or Exchange:

To request a refund or exchange you can request to do so via your customer account or please contact us via Email or Whatsapp (+447946407073) and provide the following information:

- Full Name:
- Email:
- Contact Number:
- Order No:
- First line of Address:
- Postcode:
- Items to Refund request:
- Reason (if any):

A member of staff will respond within 72 hours, confirming your request is now open, provide our return address, and confirm when the item needs to be received by. 

Shipping Responsibility:

Ensure you use a safe and trackable form of Delivery as you are responsible for the item until it reaches us. Once the item is received, it will be carefully inspected within 10 working days to ensure the item is in the outlined condition. If your item is approved, your refund or exchange will be processed.

Refund Process:

In the event of a refund request, a credit will automatically be applied to your credit card or original method of payment. For all Card payment customers, an Admin Fee of at least £2 will be deducted to cover card processing fees. This does not apply to UK Bank Transfer customers or customers requesting a refund to a credit note.

You will receive two emails to confirm your refund has been issued, and this should reflect on your account within 5-7 working days, depending on your payment provider.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account. Then contact your bank. If you’ve done all of this and you still have not received your refund, please contact us at contact@maisonalmuhajabaat.com or via Whatsapp (+447946407073), where a member of staff will respond within 72 hours.

Item Inspection and Replacement:

Once the item is received, it will be carefully inspected within 10 working days to ensure the item is in the outlined condition. You will be contacted to confirm if your item has been accepted or rejected, and/or a replacement will be agreed upon, subject to availability.

Gift Returns:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a Credit Note will be issued to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a Credit Note to the gift giver, and they will be notified regarding your return.

Return Shipping:

To return your product, you should mail your product to the address provided by us when your return is accepted. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Delivery Times for Exchanged Products:

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot accept responsibility for items that were damaged or lost during transit; the customer has full responsibility until the item is delivered to us.

For any questions related to refunds and returns, please contact us at contact@maisonalmuhajabaat.com or Whatsapp (+447946407073).